NEO-EQUINOX Privacy Policy (GDPR-Compliant)

Last updated: 1/12/25

NEO-EQUINOX (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK GDPR and Data Protection Act 2018.

1. Data Controller

NEO-EQUINOX

Email: daniel@neo-equinox.com

We determine the purpose and method of processing your personal data.

2. What Data We Collect

A) Information you provide directly

• Name

• Email address

• Phone number

• Company name

• Project details (intake form or call notes)

• Billing information

• Messages sent through forms or email

B) Automatically collected data

• IP address

• Device information

• Browser type

• Pages viewed

• Interaction patterns

Collected via:

• Cookies

• Meta Pixel

• Google Analytics

• Framer analytics

• Any other tracking tools

C) Client project data

When you engage our services, we may process:

• Website content you provide

• Images or media

• Technical access required for development (optional)

We never store passwords or sensitive access without encryption or written permission.

3. How We Use Your Data

We use your data to:

• Respond to enquiries and schedule calls

• Deliver our 3-Week Precision Build service

• Create proposals, contracts, and invoices

• Improve website performance and user experience

• Send onboarding, service, or project-related communication

• Detect and prevent fraud or misuse

• Analyse traffic and behaviour for marketing optimisation

• Maintain legal, financial, and accounting records

4. Legal Basis for Processing

We only process your data when one of the following applies:

• Consent — when you submit a form or join our mailing list

• Contractual necessity — delivering design or development services

• Legitimate interest — improving our marketing & website

• Legal obligation — accounting, tax, anti-fraud laws

5. How We Store and Protect Your Data

We use secure, GDPR-compliant platforms including:

• Flozy (proposals, invoices, client spaces)

• Stripe (payments)

• Framer (website)

• Google Workspace / Notion (project files)

• Typeform / Zapier (forms & automations)

• Dashlane (Cybersecurity & password manager)

Your data is:

• Encrypted where appropriate

• Access-restricted

• Regularly reviewed

• Never shared with unauthorised parties

We retain data only for as long as needed for legal, tax, or service purposes.

6. Sharing of Data

We may share data with:

• Payment processors (Stripe)

• Analytics platforms (Meta Pixel, Google Analytics)

• CRM or project tools (Flozy, Notion)

• Legal or accounting advisors (only if required)

We never sell your data.

7. International Transfers

Some service providers are outside the UK/EEA.

We ensure they use:

• Standard Contractual Clauses

• Adequacy decisions

• Strong data protection frameworks

8. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Rectify inaccurate data

• Request erasure ( right to be forgotten )

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

You can exercise these rights by emailing us at daniel@neo-equinox.com.

9. Cookies & Tracking

We use cookies and similar technologies for:

• Analytics

• Conversion tracking

• Site performance

• Advertising optimisation

You can manage cookies through your browser settings or opt-out portals.

10. Changes to This Policy

We may update this policy when needed.

The latest version is always available on our website.

11. Contact Us

For privacy-related enquiries, email us at:

Email: daniel@neo-equinox.com